Access to the clinic remains restricted to MacKay’s doctors, staff and our four-legged patients.

  • Have you or anyone in your household experiencing any cold-like symptoms or spent time with anyone with cold-like symptoms recently? If yes, please contact our staff today.
  • Have you or anyone in your household traveled outside of Ontario within the last 14 days? If yes, please contact our staff today.

When you arrive in our parking lot, we ask that you stay in your car and phone the clinic at 905-632-0490. If the call goes to voicemail, please hang up and try again. We appreciate your patience. One of our team members will come out to your car to assist you.

Ensure all dogs arrive wearing a secure collar/harness and ***OLD LEASH*** (we will be dipping your leash into a dilute bleach solution so we recommend that you use an older one).

All feline patients must arrive in a secure carrier.

We are practicing physical distancing so we will keep a distance of at least 2 meters away.

The doctor will contact you on your cell phone during the appointment to discuss your pet’s health.

To maintain physical distancing, we can accept payment over the phone by VISA or MasterCard once the appointment is completed. We cannot accept debit or cash at this time.