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New Clients

Welcoming You
And Your Pet To MacKay's

We welcome new clients and patients to our full-service Burlington, ON veterinary practice.

Choosing a veterinarian that you are comfortable with is extremely important and for this reason, we have been offering complimentary Meet and Greet appointments to New Clients for years.

A Meet and Greet appointment is an opportunity for us to meet each other and to help you choose the best care for your pet!

If during the first visit your pet does require vaccines or has a medical concern that needs attention we will happily address these. Please ask for an estimate of fees when booking the appointment with our reception team.

As a new client of our practice, you can expect our full attention to your pets’ needs. Let’s work together to keep your beloved furry friend happy and healthy. We look forward to meeting you and your pets.

Our Services
1

Arrival

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.
2

Our Goal

Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
3

Pet Medical History

You will normally be greeted by one of our assistants or technicians who will take a history, and gather some information for the doctor.
4

Examination

A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary.
5

Communication

At the end of your appointment, you will see one of our staff again to wrap things up, and we will provide you with further educational information and answer routine wellness and pet care questions for you.
6

Our Promise

We strive to treat every patient as if they were our own pets. We are excited to meet you and your animal family members!