If your pet is a patient at Mackay’s Animal Hospital and you require a prescription refill, please email the following to [email protected] … 
Your name 
Your pet’s name 
Name of prescription 
Current dosage that you are giving (e.g. 1/2 tablet twice a day) 
Contact phone # 
Is your pet currently doing well? 
Please allow a minimum of 48 hours for us to prepare this for you. Some medications will take longer. Special orders from our compounding pharmacy will take a minimum of 3-5 business days. The demands on our suppliers are currently very high and we are working with minimal staff. Do not leave refill requests to the last minute.  We will call you when it’s ready for pick up.


To order pet food, please email the following information to [email protected] … 
Your name and contact phone#
Pet’s name 
Manufacturer name e.g. Royal Canin, Hills, Purina or Rayne 
Type of specialty diet e.g. Hypo HP, Gastro Low Fat, C/D Oceanfish, Dietetic Pate, etc. 
Canned or Dry? 
If dry, what size of bag? 
Please allow 5-7 business days as our suppliers are overwhelmed with the high demands of pet food during these unprecedented times. All clients are limited to one case and/or one bag to ensure all pets have access to their special diets. We will call you when it’s ready for pick up.